SlotsGem Privacy Policy
Last updated: April 17, 2026
At SlotsGem, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and identity verification under anti-money laundering (AML) regulations. Financial details such as payment methods, transaction history, and source of funds are gathered during deposits, withdrawals, and KYC compliance. We also collect gaming activity data like betting patterns, session duration, and game preferences, alongside technical data including IP address, device information, and browser type via automated means during site visits.
How We Use Your Information
Your information is used for legitimate purposes such as account creation, identity and age verification, processing payments, and providing personalized gaming experiences. We process data to ensure platform security, prevent fraud, comply with AML obligations, and meet responsible gambling requirements under Australian laws. Additionally, it supports customer service, marketing communications (with consent), and regulatory reporting to bodies like AUSTRAC.
Information Sharing
We do not sell your personal information and only disclose it as permitted under Australian privacy laws, such as to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission when required. Sharing occurs with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and must comply with the APPs. Disclosures may also support legal obligations or business operations.
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse. Regular security audits, firewalls, and monitoring systems help maintain data integrity in line with Australian privacy standards. Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records to meet AML requirements, after which it is securely disposed.
Your Rights
Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information, and request details on its handling. You may withdraw consent for non-essential processing, restrict certain uses, or request deletion where practicable, subject to legal obligations like AML retention. To exercise these rights or lodge a complaint, contact us; we will respond promptly and facilitate procedures as required by law.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyze usage, and personalize your experience on our platform. These collect technical data like IP addresses and browsing behaviour, in compliance with Australian privacy laws. You can manage cookie preferences through browser settings.
Contact Us
For privacy concerns, rights requests, or questions about this policy, please contact our Privacy Officer.
[email protected]